Welcome to Mahaveer Publications Support Policy page. We are committed to providing timely and comprehensive support for all our customers and partners. Please review the following policy to understand how we handle support inquiries, what you can expect from our team, and ways you can reach us for assistance.

1. Support Channels

You can reach us for help through the following channels:

Email: support@mahaveerpublications.com

Phone: +91-9864430084 (Monday to Saturday, 10am–6pm IST)

Contact Form: Available on our Contact Us page.

Physical Address: Mahaveer Publications, Dibrugarh, Assam, India

2. Scope of Support

We offer support on the following topics:

Order Assistance: Placing new orders, tracking orders, order status updates.

Product Inquiries: Information regarding our publications, stock availability, pricing.

Account Issues: Help with registration, login, and managing your account.

Technical Support: Assistance with downloading digital materials or website issues.

Returns and Refunds: Guidance on return policies and refund processes.

General Queries: Other questions or concerns related to our services and offerings.

3. Support Availability

Business Hours: Monday to Saturday, 10am–6pm IST

Holidays: Support is unavailable on Indian national holidays.

For queries submitted outside business hours, we will respond on the next working day.

4. Response Time

We aim to respond to all support inquiries within the following timeframes:

Inquiry Type Expected Response Time

Order/Payment Issues Within 1 business day

Product Information Within 1-2 business days

Technical Issues Within 1 business day

Returns/Refunds Within 2 business days

General Queries Within 2 business days

Complex cases may require more time for review and resolution. We appreciate your patience in such scenarios.

5. Customer Responsibilities

To help us serve you better, please:

Provide accurate order or account information in your query.

Describe your issue clearly, including relevant details or screenshots (if needed).

Use your registered email when contacting us for faster assistance.

6. Limitations

Our support does not cover:

Third-party products or services.

Non-genuine Mahaveer Publications items.

Requests for custom modifications not originally offered.

Issues arising from misuse or tampering.

7. Escalation

If your issue is unresolved after initial contact, you may request escalation by responding to your support ticket or asking for supervisory review. We strive to resolve all escalated cases fairly and promptly.

8. Policy Updates

Mahaveer Publications reserves the right to update this Support Policy at any time. Updates will be displayed on this page with the effective date.

For further questions regarding our Support Policy, please contact us via the channels listed above. Thank you for choosing Mahaveer Publications.